Senior Service Designer

Join the Customer Experience Programme – 

Are you passionate about transforming services and putting customers at the heart of everything we do? The Customer Experience Programme is offering exciting secondment opportunities for colleagues who want to be part of a dynamic team driving change across Birmingham City Council.

This programme is central to our ambition to deliver excellent customer service for everyone in Birmingham. We’re redesigning services, consolidating support functions, improving customer experience, driving channel shift, efficient customer contact through several access channels and embedding a culture of continuous improvement. Whether it’s through smarter use of data, more joined-up services, or human-centred design, we’re committed to making every interaction with the council efficient, consistent, and customer-focused.

This role is being offered on fixed term basis until March 2027, providing a unique opportunity to contribute to high-impact work while developing your skills and experience. Please note that extensions to these secondments are subject to future Improvement Recovery Plan (IRP) funding.

We’re looking for individuals who are collaborative, open-minded, and committed to delivering positive outcomes. If you’re ready to help shape the future of customer experience in Birmingham, we’d love to hear from you.