Service Designer

Primary Responsibilities Include:

Service Coordination

• Manage and process requests related to:
  • OH to UG service conversions
  • Existing service transfers
  • Service relocations and removals
• Coordinate timelines, site readiness, and inspections with internal teams and external partners
• Track service requests through completion, ensuring accurate documentation and timely follow‑up

Customer Interaction

• Serve as the primary liaison between Xcel Energy and external customers, including:
  • Homeowners and project managers
• Provide clear guidance on construction requirements, service standards, and project status
• Communicate technical information in a customer‑friendly manner
• Manage high‑volume inbound calls and inquiries while maintaining service quality

Problem Resolution

• Identify and resolve issues related to:
  • Construction delays
  • Service design conflicts
  • Permitting or inspection challenges
  • Billing or service application discrepancies
• Interpret and explain company policies, tariffs, and industry regulations
• Escalate complex or high‑risk issues appropriately while maintaining ownership through resolution

Process Improvement & Compliance

• Ensure customer requests comply with:
  • Xcel Energy construction standards
  • Standard for Electric Installation and Use (“Blue Book”)
  • Applicable safety, regulatory, and permitting requirements
• Identify trends, recurring issues, and opportunities to improve customer experience and operational efficiency

Required Qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
• 2+ years of experience in customer service, utility services, construction coordination, or technical support
• Strong verbal and written communication skills
• Ability to interpret technical documents, construction drawings, or service standards
• Proven ability to manage multiple tasks, prioritize work, and meet deadlines in a fast‑paced environment

Q3 Contracting is a drug-free environment, and all candidates are subject to drug testing.

Preferred Qualifications:

• Experience working with gas and/or electric utilities
• Familiarity with construction, permitting, or service installation processes
• Knowledge of Xcel Energy systems, standards, or utility operations
• Experience in service design, process improvement, or contract liaison roles

Key Competencies

• Customer‑focused mindset
• Strong problem‑solving and decision‑making skills
• Attention to detail and accuracy
• Ability to work collaboratively across teams and stakeholders
• Adaptability in a regulated, process‑driven environment

Work Environment

• Customer service and call‑center based environment
• Primarily desk‑based with use of multiple systems and databases

Benefits Include:                                                                                                       

• Competitive compensation is paid weekly.
• Best-in-class; Medical, Dental, Vision, and LTD/STD.
• Paid Time Off, Holiday Pay, and Community Service Paid Time Off.
• Growth Opportunities.
• And more