Service Designer

• Design and improve end-to-end service experiences across customer touchpoints
• Conduct user research (interviews, surveys, observations) to understand needs and pain points
• Create service blueprints, journey maps, and personas
• Identify gaps and inefficiencies in current services and propose solutions
• Collaborate with UX designers, product managers, engineers, and stakeholders
• Facilitate workshops and co-creation sessions
• Define and track service performance metrics and KPIs
• Ensure services are consistent, scalable, and aligned with business goals
• Prototype and test new service concepts

Required Skills & Qualifications

• Bachelor’s degree in Design, HCI, Business, or related field
• Experience in service design, UX design, or customer experience (CX)
• Strong knowledge of design thinking and human-centered design principles
• Proficiency in tools like Miro, Figma, FigJam, Lucidchart, or similar
• Ability to create journey maps, blueprints, and systems diagrams
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities