Graduate Service Designer

The Job

Central to the work of the Corporate Services and Transformation Department is the creation and redesign of Dublin City Council services. As a local authority, we are a service delivery organisation with a direct impact on the lives of those who live, work and visit Dublin.

This role will support the transformation of how Dublin City Council designs and delivers services, placing citizens at the centre of every interaction and decision.

The vision of this work is to create simple, inclusive and effective public services that respond to the real needs of people who live, work and visit Dublin – using design, data and experimentation to drive continuous improvement.

Graduates will work on live service challenges across the organisation, applying service design methods to understand user needs, map complex systems and co-design better service experiences.

The role will also contribute to BETA Projects, supporting the prototyping and testing of new ideas, and to the development of a key initiative to improve how the Council understands, manages and acts on property and land data across the city.

This role is designed to provide graduates with hands-on experience in service design within a complex public sector environment, exposure to high-impact transformation projects, and the opportunity to shape services that affect the daily lives of citizens.

It will also directly support Dublin City Council’s Digital Transformation Strategy by improving service quality, enabling more joined-up working across departments, and embedding a culture of user-centred design and innovation.

This programme is designed for graduates who want to work at the intersection of design, public policy and city-making, and who are motivated by improving how a Capital city works for its people.

We are recruiting for the position of Graduate Service Designer (Temporary 2 Years) – Dublin City Council. For details of this role please see Candidate Information Booklet on the attachment below.

Dublin City Council is committed to a policy of equal opportunity. We recognise the value and importance of attracting and welcoming a diverse workforce that is reflective of the communities we serve.