UX/Service Designer 

At Kyndryl, you don’t just design screens — you shape how people experience essential services. In this role, you’ll design meaningful, end‑to‑end service experiences that help citizens, businesses, and public officers navigate complex systems with clarity and confidence.

You’ll join a global organization that operates at the heart of mission‑critical technology, where design plays a real role in improving how services work at scale. Unlike product‑only environments, your work at Kyndryl influences entire service ecosystems — from insight and strategy through to delivery and continuous improvement.

This is a role for someone who cares deeply about people, enjoys working with complexity, and wants to see their design thinking make a tangible difference in the real world.

What you’ll really be doing

1. Lead user and service research to uncover real needs
You’ll plan and conduct qualitative and quantitative research to understand user, citizen, and stakeholder behaviours, motivations, and pain points. Your insights will shape problem definitions and guide what truly matters to solve.

2. Design end‑to‑end service journeys and experiences
You’ll translate research into clear service blueprints, journey maps, and experience concepts that improve how services function across touchpoints. You’ll collaborate closely with UX, UI, engineering, and business teams to ensure solutions are usable, inclusive, and scalable.

3. Turn insights into strategic impact
You’ll analyse research data, identify patterns, and communicate insights through compelling storytelling and presentations. Your work will directly inform product strategy, design decisions, and continuous service improvement.

Why build your design career at Kyndryl

At Kyndryl, design has a seat at the table. You’ll work on large‑scale, high‑impact services where thoughtful experience design genuinely improves lives. You’ll collaborate with global teams, access strong learning and mentorship programs, and grow your influence as a designer.

As your career progresses, you can deepen your expertise in service design and research, expand into lead or strategic design roles, or grow toward experience leadership — all within a company that values curiosity, empathy, and long‑term growth.

Required skills and experience

• 3+ years of experience in UX design, service design, experience design, or a closely related field
• A strong portfolio demonstrating service design thinking, research‑driven insights, and end‑to‑end experience design
• Proven experience conducting qualitative and quantitative user research
• Solid understanding of user‑centred design principles, accessibility, and inclusive design
• Ability to clearly communicate insights and design rationale to cross‑functional stakeholders
• Experience collaborating with product, engineering, and business teams

Preferred skills and experience

• Background in service design, design research, or systems thinking
• Experience working in agile or iterative delivery environments
• Familiarity with usability testing, journey mapping, and service blueprints
• Experience designing for public sector, large enterprises, or complex service ecosystems
• Formal education or training in UX, service design, interaction design, or a related discipline