Senior Service Designer

Senior Service Designer

The Role:

We’re hiring a Senior Service Designer to join our User Centered Design Team (UCD). You will lead complex, early-stage work where the real challenge is determining the right problem before any solution is on the table.

At the Satellite Applications Catapult, we bridge the gap between space technology and practical applications. Working with government, industry, and international partners we work collaboratively to identify how satellite-derived data and capabilities can create real-world value. You will bring design leadership to that work: helping clients and partners understand what’s possible, what’s needed, and how to move from ambiguity to action.

You will work as part of a team of 6 designers reporting into the Head of UCD. As a small team we punch above our weight working on a wide range of projects in areas such as agriculture, healthcare, transport, and energy, supporting small and large companies alike. Every day is different and might involve scoping a new project with external stakeholders, producing mock-ups to use in a user interview, or working with a small business to collaboratively map out user journeys.

This is a senior individual contributor role with meaningful leadership responsibilities. You will manage and mentor mid-level and junior designers, represent the design practice to senior stakeholders, and help shape how we work as a UCD team not just what we deliver.

Key Responsibilities:

Lead Discovery in Complex, Ambiguous Contexts

• Own and lead end-to-end discovery phases for multi-stakeholder programmes
• Define research strategies and determine what needs to be known before decisions are made
• Work effectively in domains where expertise is distributed across teams and problems are not yet well-formed

Shape Strategy Through Design:

• Reframe ambiguous problems into insights and concepts
• Connect policy goals, commercial realities, technical constraints, and user needs into coherent recommendations
• Design operating models, service propositions, and implementation pathways
• Use systems thinking approaches to identify root causes, anticipate downstream impacts, risks, and dependencies.
• Contribute meaningfully to bids, proposals, and early-stage opportunity shaping

Facilitate & Convene

• Comfortably design and lead workshops, co-design sessions, and expert panels that move groups from discussion to decision
• Work across disciplines; engineers, scientists, policy professionals, procurement leads creating shared understanding without being the subject matter expert
• Build credibility quickly with senior stakeholders across government, public sector, and industry
• Be an active connector of people, ideas and opportunities

Make Ideas Tangible

• Produce blueprints, system maps, prototypes, and service concepts choosing the right tool and fidelity for the purpose; from a quick sketch to a structured service blueprint, without over-engineering it
• Use tangible artefacts to unlock high-stakes decisions and bring creativity into delivery by exploring options quickly, testing assumptions early, and surfacing trade-offs

Lead & Develop People

• Manage and mentor mid-level and junior designers, supporting their growth and quality of work
• Champion user-centred design practice across the Catapult, raising design maturity not just within the UCD team
• Contribute to templates, ways of working, and team standards that others build on
• Represent the UCD team in senior internal and external forums

Essential Skills & Experience Required:

• Significant experience in service design, design research, or an equivalent strategic design discipline
• Demonstrated ability to lead ambiguous discovery independently, without needing a well-defined brief
• Strong problem-framing skills. You can make a complex situation understandable and structure a path forward
• Experience facilitating cross-disciplinary workshops and stakeholder sessions with senior participants
• Track record of producing artefacts (blueprints, system maps, concepts) that have meaningfully shaped decisions
• Experience managing or mentoring junior or mid-level designers
• Commercially aware; you understand time, budget, and delivery constraints and can design within them
• Comfortable building external relationships and representing the Catapult with credibility

Highly Desirable:

• Experience in technical or regulated sectors: data, infrastructure, engineering, defence, environment, agriculture etc.
• Familiarity with public sector and government commissioning, including Innovate UK, UKRI, ESA, or similar funding environments