Senior Service Designer

Looking for a Senior Service Designer in Ireland with strong skills in qualitative research, synthesis, and systems mapping, and the ability to partner with UX Designers to translate service-level insights into meaningful experience opportunities.

What You’ll Do as a Sr. Service Designer:

Collaborate Across Disciplines

• Work closely with Business Analysts to validate findings with operational data.
• Partner with UX Designers to translate service-level insights into experience opportunities.
• Support workshops and synthesis sessions with prepared materials and facilitation.

What You Bring (Essential):

• Experience in Service Design, CX Strategy, UX Research, or Business Consulting
• Strong skills in qualitative research, synthesis, and systems mapping
• Proven ability to document complex workflows and create service blueprints
• Proficiency in visual communication and structured documentation
• Comfortable navigating ambiguity and working independently within a guided scope

Strong collaboration skills across design, business, and technology teams

Requirements added by the author of the job offer

• More than 6 years of professional experience with Service Design
• More than 6 years of professional experience with Strategy