Senior Service Designer

The role:

Liverpool City Council is delivering an ambitious Customer Experience Programme that will transform how we serve our residents. To support this, we are recruiting a Senior Service Designer to play a pivotal role in shaping the future of our services.

A major deliverable within the programme is the rollout of a new case management system, already successfully implemented within our Pest Control service. As Senior Service Designer, your primary focus will be to redesign additional Council services so they can adopt this system and deliver a seamless, user-‑centred customer journey. The role will report to a Transformation Programme Manager and will include line management responsibility for a Service Designer.

You will have the opportunity to drive meaningful, organisation-wide‑wide improvements. Working closely with directorate leads, heads of service and senior stakeholders, you will challenge existing ways of working and recommend process changes that make best use of available technology and support more efficient, modern service delivery.

We’re looking for someone who is genuinely passionate about improving public services. You will bring strong experience in service design, confidence in influencing senior stakeholders, and the ability to quickly understand and apply our case management system.