Service & Experience Designer Intern

We are looking for a Service & Experience Designer Intern to support multidisciplinary teams in designing human-centered services and end-to-end experiences. This internship is ideal for designers who want to grow in service design, experience design, and system thinking.

About the Role

As a Service & Experience Designer Intern, you will support senior designers, researchers, and strategists across discovery and delivery phases.

You will contribute to research activities, service mapping, experience definition, and the documentation of insights that inform strategic decisions about the design of new or existing products and services.

This role is suited for students or recent graduates in Service Design, Experience Design, Interaction Design, or similar fields, who are interested in understanding how services operate beyond interfaces.

What You’ll Do

Service & Experience Design

You will support the team in:

• • Build research scripts, insight reports

• • Mapping user journeys, service blueprints, and ecosystem maps

• • Analyzing touchpoints and service interactions across channels

• • Identifying friction points, opportunities, and improvement areas

• • Supporting co-design workshops and collaborative sessions

• • Documenting service concepts, insights, and design rationales

Research & Insight Support

You will:

• • Support qualitative research activities (interviews, observations, usability tests)

• • Help organize and synthesize research findings

• • Contribute to clear storytelling of insights and experience decisions

Collaboration & Learning

You will work closely with:

• • Service & Experience Designers

• • UX Researchers

• • Strategists

• • Developers and Product teams

This will give you exposure to how service design informs strategy, delivery, and organizational decisions.

Who We’re Looking For

• • Student or recent graduate in Service Design, Experience Design, Interaction Design, or related fields

• • Strong interest in service design and human-centered systems

• • Familiarity with tools such as Miro, Figma, or similar

• • Ability to think in terms of journeys, systems, and relationships

• • Curiosity, attention to detail, and openness to feedback

• • Good communication skills in Italian (English is a plus)

Tools & Methods Exposure

You will gain exposure to:

• • Tools: Miro, Figma, Notion

• • Methods: Design Thinking, Service Design, Journey Mapping, Service Blueprinting

• • Collaboration in multidisciplinary, agile teams

What We Offer

• • 6-month internship

• • Remote & hybrid working model

• • Hands-on involvement in real service and experience design projects

• • Mentorship and continuous feedback from experienced designers

• A collaborative, people-first culture focused on learning and growth