Service/UX Designer

our Role:

• Service designers are interested in what users are trying to do service systems and processes and the structure of the organisations that deliver them and user journeys Service designers work by looking at the wider picture thinking about how to connect products and services to creative a seamless experience for customers products people parts of the organisation and identify opportunities for areas of improvement which then require support from wider teams to implement
• Proactively collaborating with others across the bank to ensure the creation of worldclass products and services that meet the needs of real people while providing commercially successful solutions for our business
• Able to work individually as well as part of the Service Design team and UX Optimisation team a Service Designer is able to manage their own workload prioritise work which benefits the banks strategic goals with the support of the Service Design Led to deliver measurable value to our users and our business
• Create effective partnerships with stakeholders define and deliver work that creates lasting value and ensures projects achieve their goals through effective discovery ideation and design right through to delivery and measuring impact
• Able to review a journey from start to finish which extends outside of Digital a Service Designer is able to provide an end to end view of a products or service without reliance from other teams This creates a unique perspective that is not held by anyone else in the business, but real customers experience every day

Your Skills:

• Able to work independently and manage their service design projects and problem statements whilst feeding in their activity to the broader Service Design team
• Build strong relationships with stakeholders and competently present back to them at all levels required Have confidence pushing back when colleagues’ views do not align with the project goals or user needs and escalating to the Service Design Lead when required
• Conducting Service Discovery to identify and deliver high quality user centred products and services
• Create prototypes to demonstrate ideas and how to improve services
• Research the problem space working with the wider UX team including the research team to form and test ideas designs and solutions with the needs of real people in mind Working with user groups to identify business insights Communicate findings into actionable steps for other stakeholders and teams ensuring the highest standards are reached and insights can be identified and used
• Design and deliver engaging workshops for our teams customers and stakeholders
• Enable the business focus around customer journey maps and service blueprints to understand how productsservices work currently and defining the biggest gaps to develop how they should work in future
• Ideation critical thinking Generation of appropriate ideas and effective critique Help teamsunderstand and improve their creative capability
• Think holistically a when designing a product or service while being detail oriented and delivery focus
• Adhering to regulations including Consumer Duty demonstrating focus on delivering good customer outcomes through consideration of whats the right thing to do for the customer
• Hold the confidence to raise concerns and challenges to colleagues and senior stakeholders to advocate our users experience and making good business decision outcomes