Service Designer

A Lead Service Designer is driving the programme, and we’re looking for a structured, delivery-focused consultant to support across service design, operating model assessment and transformation planning.

This role would suit either a strong Business Analyst with transformation exposure or a Junior Service Designer with experience in complex organisational environments.

The Role

Working under the Lead Service Designer, you will support:

• Defining a Learning Vision and measurable OKRs
• Mapping end-to-end colleague learning journeys and identifying pain points
• Developing personas and structured opportunity backlogs
• Creating current and future-state service blueprints
• Assessing the current operating model and supporting Target Operating Model (TOM) design
• Reviewing supplier ecosystems and identifying improvement opportunities
• Structuring prioritised roadmaps (impact vs effort)
• Supporting transition planning and change impact assessment
• Producing clear, executive-ready documentation and presentations

Experience Required

Business Analysis / Transformation

• Operating model or TOM exposure
• Process mapping and gap analysis
• Stakeholder workshops
• Business case / change impact support

OR

Service Design

• End-to-end journey mapping
• Service blueprinting
• User research and insight synthesis
• Persona development and opportunity mapping