Senior Service Designer

We’re looking for a Senior Service Designer to lead complex projects, turn user insight into action and champion human-centred design across our organisation.

You’ll guide multidisciplinary teams, coach designers and bring people together to solve tough problems creatively. From developing service strategy to improving our design systems and embedding accessibility, you’ll help us deliver products and services that work for everyone.

What you’ll do

• Lead complex service design projects, shaping design strategy grounded in robust user insight.
• Facilitate workshops, join the dots across research and ensure insights drive decision-making.
• Coach and mentor HCD team members, contributing to our communities of practice.
• Collaborate closely with product, data, policy, strategy and DDaT colleagues to deliver impactful, inclusive services.
• Build strong, trust-based relationships across disciplines to navigate competing priorities and tackle tough design issues.

If you’re a collaborative, curious designer who loves turning complexity into clarity, we’d like to hear from you.

Please provide details in your cover letter to evidence the following essential criteria. Please make sure your cover letter provides evidence for the essential criteria succinctly.

• Extensive skills, experience and knowledge of leading service design activities and applying design methodologies and principles in complex scenarios (e.g. products, services or strategies) while navigating project requirements and constraints.
• Experience in developing insights (from primary and secondary research) into design opportunities to create inclusive and accessible services.
• Excellent analytical skills, with the ability to think creatively and pragmatically when considering different user needs and business constraints, as well as providing a constructive challenge in unfamiliar areas.