Senior Services Designer

The Role

As a Senior Service Designer, you’ll be designing connections across one of healthcare’s most complex environments: workflows, data flows, handoffs, and the human, ethical, legal, and clinical implications that ripple out from even the smallest decisions.

Clinicians have repeatedly awarded Elation “Best in KLAS” in our category, a recognition that reflects our clinician-first approach to everything we build. Reporting up through our Chief Product Officer, you’ll work autonomously within your team while remaining connected to a centralized design group that is deeply collaborative and curious. Outside of design, you’ll find enthusiastic collaborators in our on-staff physicians, our users and across the organization.

As the first service designer at Elation, you’ll own complex problems from discovery through delivery, develop frameworks, and mentor others in design thinking. If you want to do complex, meaningful work at the place where design and healthcare intersect, we’d love to hear from you!

What You’ll Do (Role and Responsibilities)

• Deeply understand our users—their problems, workflows, and jobs-to-be-done—to ensure we are always solving for the right thing.
• Conduct qualitative and quantitative research with customers and internal stakeholders.
• Map and optimize customer journeys
• Develop journey maps, service blueprints, playbooks, and governance models that align front-stage and back-stage processes.
• Facilitate workshops and co-design sessions.
• See solutions through to delivery, including contributing UI and interaction design within Elation’s established design system.
• Manage stakeholder relationships across all levels of the organization and be able to articulate complex design ideas through storytelling, data, and design artifacts.
• Establish service design standards and reusable frameworks.

What We’re Looking For (Experience and Skills)

• 4+ years of experience in service design, UX design, systems design, HCI, or related design fields
• Experience designing complex, cross-functional service ecosystems
• Passion for translating ambiguity into structured, actionable plans
• Deep understanding of system design principles, service design, stakeholder facilitation, cross-disciplinary leadership
• Familiarity with AI-powered and agentic user experiences
• Familiarity with AI design, research, and development tools; and the wisdom to know when they are appropriate

Nice to haves:

• Experience in healthcare, health tech, SaaS, or regulated environments
• Familiarity with clinical workflows or practice operations
• Experience scaling services in high-growth organizations