Service Designer

You will work alongside a Systems & Service Designer, UI UX Designer and others on our multidisciplinary team to help ensure that young people, educators, volunteers and partners experience coherent, accessible and safeguarding-aware journeys across onsite, online and blended programmes.

Key responsibilities include:

• Mapping user journeys for youth, teachers, youth workers, parents and volunteers
• Designing service flows across learning, wellbeing and participation touchpoints
• Creating UX/UI logic across multiple platforms and tools (without building or coding)
• Ensuring progression aligns with the eduSOIL Learning & Leadership Spine
• Embedding safeguarding, consent and wellbeing principles into system design
• Working closely with Programme Directors to reflect real delivery conditions
• Collaborating with AI Analytics and Development roles to translate design into practice

This role does not own pricing, monetisation, pedagogy, or technical development. Its purpose is clarity, coherence and protection of user experience.

What are we looking for?

We are seeking someone who brings:

• 3–5+ years’ experience in service design, UX, systems design or digital strategy
• Strong understanding of user-centred design in education, public sector or social impact contexts
• Experience mapping complex journeys across multiple stakeholder groups
• Ability to work collaboratively with programme, analytics and development roles
• Strong documentation, systems-thinking and sense-making skills

Key skills:

• Service design
• UX / UI
• Digital strategy
• Systems thinking
• Research & analysis
• Collaboration
• Leadership
• Documentation

We would prefer someone with:

• Experience working with or alongside:
  • educators, facilitators, youth workers or programme teams
  • digital platforms, online communities or blended learning environments
  • evolving or imperfect systems, prototypes or MVPs
• Strong systems thinking and documentation skills, with the ability to:
  • reduce complexity rather than add to it
  • identify what should be built, paused, adapted or retired
  • translate delivery practice into scalable digital structures
• Confidence working in a collaborative, values-led organisation, with:
  • comfort navigating ambiguity
  • willingness to escalate risks early
  • commitment to reflective, wellbeing-informed practice

Experience in charities, CICs, social enterprises or international contexts is highly valued but not essential.

We are particularly interested in applicants who:

• Are based in Northern Ireland (though this is not essential)
• Bring lived experience of migration, cultural transition or integration
• Have experience in arts, mindfulness, yoga or wellbeing practice alongside professional expertise
• Are motivated by equity, youth voice and ethical leadership

This role suits someone who enjoys bringing order, clarity and confidence to complex systems, who values stewardship as a form of leadership and who is excited by working at both local and international levels.