Service Designer

About this opportunity
The Service Designer shapes end-to-end services across people, process, technology, and data within a fast-moving innovation environment. Working from early discovery through MVP and scale, they help teams frame problems, design holistic service experiences, and make evidence-led decisions in ambiguous spaces.

What you’ll need
Essential Skills/Experience:

• Design-Led Discovery & Insight Sensemaking – Leads discovery, synthesises insights across customer, market, and data signals, and frames opportunities in low-information environments.
• End-to-End Service Architecture & Systems Thinking – Designs service blueprints and maps dependencies across journeys, operations, platforms, and teams.
• Decision Leadership & Experimentation – Applies hypothesis-led thinking, JTBD, and lightweight experimentation to guide product and service direction.
• Technical & Operational Awareness – Designs within platform, API, and legacy constraints while using AI/LLM tools responsibly to accelerate service design workflows.
• Co-Creation & Stakeholder Facilitation – Brings together business, engineering, and customer perspectives to align desirability, feasibility, and viability.

Desirable Skills/Experience:

• Value proposition and business model design
• Operating model and service scaling experience
• Speculative / future-back design approaches
• Coaching and craft leadership within innovation teams
• Outcome-focused mindset using metrics and analytics