Lead Service Designer

The Role
Capco is looking for a Lead Service Designer to help us create customer-centric products & services that drive meaningful change in finance. You’ll work across complex transformation programmes on current topics – from advancing inclusive design in hight street banking to helping some of the biggest names in business banking make their operating model more customer-driven.

What You’ll Do

• Facilitate workshops and lead discovery activities to shape experience design strategies
• Translate user needs into concepts, blueprints and product & service prototypes
• Create data- driven blueprints and journey atlases to help clients manage experiences from product to company-wide levels
• Oversee design delivery, managing roadmaps, timelines, and junior designers
• Advocate for the power of design across multi-disciplinary teams

What We’re Looking For

• Proven experience designing end-to-end digital products and multichannel services
• Experience in Customer Journey Management including tools like TheyDo etc
• AI experience: working on ML/AI client projects as well as using AI to accelerate your service design work
• Strong storytelling, research and communication skills
• Attention to detail and ability to manage multiple projects simultaneously
• Experience working in agile teams within consulting or financial services

Bonus Points For

• Domain knowledge of banking, insurance, or capital markets
• Sustainable and/ or inclusive design experience and skills in an enterprise context

Why Join Capco

• Be part of a close knit, multi-skilled and fast working design team
• Deliver high-impact technology solutions for Tier 1 financial and energy institutions
• Work in a collaborative, flat, and entrepreneurial consulting culture
• Access continuous learning, training, and industry certifications
• Help shape the future of human centric transformation across FS & Energy