Service Designer

This is an exciting opportunity to lead the delivery and evolution of projectdelivery.gov.uk, the award-winning platform at the heart of the UK government’s project delivery function and profession. The website supports project delivery professionals across government and the wider industry by providing high-quality products, services, guidance, and tools that enable better delivery outcomes.

Hosted by Government Project Delivery through NISTA (National Infrastructure and Service Transformation Agency), the platform is a key enabler of the government’s ambition to improve the delivery of major projects and programmes. It supports the professional development of delivery experts, facilitates knowledge sharing, and helps teams design and deliver services that are user-centred, efficient, and aligned with government standards.

As Delivery Manager and Service Designer, you will lead the delivery of the platform, manage supplier relationships, oversee backend content operations, and support teams across government to use the platform effectively. You will combine strategic leadership with hands-on service design expertise to ensure the platform continues to meet the evolving needs of its users and stakeholders.

Delivery Management

• Lead the delivery of the projectdelivery.gov.uk service, ensuring it meets user needs and strategic objectives.
• Manage multidisciplinary teams using agile methodologies to deliver high-quality digital services.
• Oversee procurement and contract management of suppliers, ensuring value for money and effective delivery.
• Monitor performance metrics and delivery outcomes, using data to inform decisions and drive improvements.

Service Design and Ownership

• Champion user-centred design across the platform, ensuring services are accessible, inclusive, and meet the needs of diverse users
• Ensure the platform supports end-to-end service delivery, aligning with government standards and policies.
• Maintain a strategic view of the service, identifying opportunities for innovation and improvement through quantitative and qualitative methods

Content and Platform Operations

• Oversee backend users who create and manage content on the platform, ensuring consistency, quality, and alignment with content design principles.
• Provide guidance and support to teams using the platform, helping them understand how to use it effectively to deliver their services.
• Ensure robust governance and operational processes are in place for content management and platform usage.
• Negotiate, influence, set and manage budgets across financial and contractual years
• Manage the operational security, reliability, data privacy and risk exposure of the service