Lead Service Designer

As a Service Designer, you will design innovative, vertical-specific services that enhance Belden’s solution offerings and address deep customer pain points across priority markets. Reporting to the Service Design Director, you will work closely with customers, subject matter experts, and cross-functional partners to translate real-world challenges into clearly defined service concepts that can be executed by regional commercial service teams.

This is a hands-on individual contributor role, ideal for a builder who thrives in ambiguity, demonstrates strong customer empathy, and is motivated by creating new service concepts rather than maintaining existing offerings. You will focus on service discovery, design, and definition, supporting services across the full customer experience spectrum—including design, install, hypercare, and run & maintain phases. Flexible work options are available (Remote/Hybrid, with travel as required).

You will make a difference in the following ways:

• Vertical-Specific Service Design: Design innovative services tailored to the unique needs of priority vertical markets (e.g., data visibility in Discrete Manufacturing, time synchronization in Energy, patient data confidentiality in Healthcare), complementing Belden’s solution portfolio and driving differentiation beyond standard service offerings.
• Customer & SME Discovery: Engage directly with customers and internal subject matter experts to uncover unmet needs, operational challenges, and opportunities for service-led value creation.
• Service Concept Development: Translate insights into clear, actionable service concepts — defining scope, value proposition, intended outcomes, and execution considerations to enable effective commercialization.
• Collaboration for Execution: Partner with Service Offering Managers and Service Enablement teams to ensure seamless handoff from service design to global governance and regional execution.
• Continuous Learning & Refinement: Incorporate feedback from early deployments and regional teams to continuously refine service designs and improve customer relevance and adoption..

What you bring:

• Builder’s Mindset: Comfortable working in environments with evolving processes, energized by creating new service concepts, and motivated to shape how services are designed from the ground up.
• Customer-Centric Problem Solving: Strong ability to understand customer challenges and translate them into differentiated, value-driven service designs grounded in real operational needs.
• Service Design Experience: Experience designing services, solutions, or offerings within complex B2B, industrial, technology, or infrastructure environments.
• Cross-Functional Collaboration: Proven ability to work effectively across technical, commercial, and innovation teams — influencing without formal authority.
• Clear Communication: Ability to clearly document and communicate service concepts to both technical and non-technical stakeholders to enable successful execution.