Service Designer

The Service Designer is responsible for designing the end-to-end service experience, from the initial touchpoints through to the final outcome. They work to understand the needs and behaviours of the different stakeholders involved in the service, including users, service providers, and stakeholders. They conduct research, map user journeys, facilitate co-creation, design & test prototypes, and collaborate with peers in projects. They work with a broad range of stakeholders, from across ASIC to bring together, define and deliver complex experiences.

In addition, you will have advisory and strategic capability that is able to develop options and recommendations for digital transformation, target state operating models, business cases, thematics reviews to support change and implementation programs.

The role

As a Service Designer with ASIC, you will become part of a team that is passionate about providing high quality internal service to our stakeholders and collaboration partners and creating solutions with and for users, people and businesses in mind.

Other responsibilities will include:

• Excellent communication and narrative skills to bring key stakeholders along the journey
• Lead the design and delivery of a variety of strategic engagements and deliverables – with exceptional project/work planning
• A combination of creative thinking and analytical skills that turn challenges into simple and structured solutions
• Delivering high quality written and visual artefacts – presentations, reports etc that are fit for purpose for various audiences
• Utilise a System thinking approach to see the bigger picture and connect the dots within complex systems, with the communication skills to help others follow and engage
• Skilled in designing, facilitating and analysing research with an output focus on extracting actionable insights. The research we undertake is broad from external user behaviours contexts, through to specialist and internal users.
• Agile and responsive to changes, able to think on their feet
• Collaborative mindset, adept at building upon others’ ideas
• Exceptional visual communication and ability to bring concepts to life
• Embraces experimentation

About you

A successful applicant should possess the following:

• Five years’ experience in a service design role or a similar position focused on process and experience improvement is a requirement.
• Demonstrated ability to work independently
• Proven involvement working in strategic initiatives for enhancing experiences at a larger scale, along with supporting iterative and continuous process improvements.
• Demonstrated ability to collaborate effectively with cross-functional teams, identifying user needs, and translating insights into actionable recommendations.
• Proficiency in synthesising research findings into key insights, identifying themes, patterns, and opportunities, and defining desired outcomes based on data analysis.
• Utilise visualisation, journey mapping, and process mapping skills and tools to support business initiatives optimising user experiences.
• Contribute to a high-performing, collaborative team culture focused on continuous learning and improvement.
• Driven to constantly enhance and deliver exceptional experiences for users