Join the Service Design Salary(+) Report 2026!
Take the Survey
Service Design Jobs
Retail

Service Designer

Full Time

Picnic Technologies

As a Service Designer at Picnic, you’ll shape how millions of families experience grocery shopping, from planning their groceries and weekly meals to cooking and enjoying healthy, delicious food together. You’ll work hand in hand with Product Owners, Designers, UX Researchers, Data Analysts, Engineers, and Business stakeholders to design every step of the customer journey.

You’ll spend half your time running service design and research activities such as customer interviews, journey mapping, and usability testing. The other half you’ll focus on turning those insights into solutions that drive real customer impact. By bringing everyone at Picnic closer to our customers, you’ll help create innovations that make everyday life simpler, healthier, and more sustainable.

Tricks of the trade

green dot
Service design: Own the end-to-end customer experience and build deep customer understanding\
green dot
Testing & exploring: Develop, test, and refine new concepts that drive product and service initiatives
green dot
Collaboration: Work closely with designers and other teams to prototype and evaluate solutions every week
green dot
Share insights: Document research, present actionable insights to guide decision-making
green dot
Customer focus: Be the face of Picnic and engage with customers
green dot
Continuous improvement: Strive for continuous improvement to take our UX team to the next level

Your superpowers

black dot
MSc. degree in a relevant field, such as Industrial Design, Human Computer Interaction Design or Product Design
black dot
0-4 years of experience as a Service Designer
black dot
Conceptual-analytical skills: able to understand complex flows, connect business and technical perspectives, and translate data into clear insights
black dot
Ability to reason on high level about various topics, to quickly understand and discuss both business and technical concepts
black dot
Excellent communicator: You know how to facilitate workshops with anyone and know how to present service insights succinctly
black dot
Flexibility: Agile approach and ability to learn on the go
black dot
Creativity: Outside-the-box thinking and passion for details
black dot
Affinity for or previous experience with digital design is a plus
black dot
Fluency in both Dutch and English. German and/or French are a plus
Location
Amsterdam, Netherlands
Type
Full Time
Industry
Retail
Apply for Job

Job Details

Date Posted
05/11/2025
Status
Active
Location
Amsterdam, Netherlands
Industry
Retail
Type
Full Time
Position
Mid level
Job Expiry
January 04, 2026
Salary
unspecified
Apply for this job

More jobs at Picnic Technologies

We haven't found any other jobs at Picnic Technologies.

More jobs in The Netherlands

Show more jobs from The Netherlands

Junior Service Designer

Deloitte

job location
Amsterdam, Netherlands
industry
Agency / Consultancy
posted
2 weeks ago

Service Designer

nlmtd

job location
Amsterdam, Netherlands
industry
Agency / Consultancy
posted
3 weeks ago

Service Designer

Livework Studio

job location
Rotterdam, Netherlands
industry
Design
posted
1 month ago

Report this Job Listing

Flag Job

Proud Partners

Service Design Show logo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
crosschevron-down