Agency / Consultancy
Senior UX designer
Full Time
UpMail
What we’re looking for
A UX designer who can combine service design thinking with pragmatic UX design. You care about user needs, simple journeys, and iterating in small steps.
5-10 years experience in UX or service design roles.
You’re excellent at mapping journeys and aligning services to real user goals.
You know how to balance constraints: when to design inside them, when to challenge them.
You prefer clarity over polish: first service design is most important, then UX.
You enjoy lightweight, consistent UIs that “just work.” We aren’t aiming for UI polish for its own sake.
You work iteratively, shipping thin vertical slices to validate workflows rather than designing horizontally across the whole product.
You communicate clearly, in writing and diagrams. You help your peers see problems and solutions.
You want to be part of a small, friendly team of people who ship things. We have a great working culture and sustainable pace.
Specific responsibilities for this level
- 30% service design + UX research: refining customer goals, creating journey maps, and stress-testing workflows. Working closely with our sales and support team as user proxies, and customers themselves.
- 30% UX/UI design: producing pragmatic, lightweight designs that feel consistent and simple.
- 30% experimentation and collaboration. You’ll work closely with our CTO to co-ordinate technical planning with UX understanding.
- 10% improving team practices: process reflection, design documentation, and contributing to better product alignment.
Location
United Kingdom
Type
Full Time
Industry
Agency / Consultancy
Job Details
Date Posted
11/09/2025
Status
Active
Location
United Kingdom
Industry
Agency / Consultancy
Type
Full Time
Position
Mid level
Job Expiry
November 10, 2025
Salary
$250/day
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