Senior Service/UX Designer

Join our Data Analytics Platform team as a Senior Service/UX Designer to contribute to a global platform that fuels many data-driven and AI applications developed at ING. You will be part of the Design Chapter within the Wholesale Banking Advanced Analytics (WBAA) Tribe, and you will collaborate closely with PM, UXers, and tech teams to explore, understand, and simplify the complexities of the platform. From discovery, journey mapping and service blueprints, to final UX designs and testing, you will be deeply involved in every stage of the design process.As part of the WBAA Design Chapter, you will also have opportunities to contribute to a variety of other projects. We are looking for someone with a versatile set of skillsand comfortable working projects end-to-end.

Key Responsibilities

• Discovery & Research:Lead user research initiatives—such as interviews, surveys, and usability tests—to uncover pain points and identify feature opportunities.

• Service Design: Collaborate with users and stakeholders to process, map, and understand the technical complexities behind new features and platform changes. You will run discovery workshops and align insights with business objectives to deliver service blueprints, customer journeys and personas.

• UX Design & Prototyping: Define and design the platform interface with high-fidelity prototypes in Figma using an established design system. Rapidly iterate on concepts to test and validate ideas.

• Cross-Functional Collaboration: Work closely with other UXers, developers, product managers, Data Scientists, and business analysts to co-create solutions that are feasible, scalable, and aligned with product strategy.

• Data-Driven Design: Apply user feedback, and behavioral data to inform design decisions and continuously improve the user experience.

• Documentation & Communication:Clearly document research findings, customer journeys, and service blueprints to ensure alignment and consistency across teams.

• Continuous Learning & Innovation:Stay current with industry trends, tools, and methodologies to elevate design quality and push the boundaries of user experience.

About You

You are a versatile designer who thrives in end-to-end projects—from gathering research to applying insights to designnew platform features. You’re a master of navigating the complex with effective journeys while also knowing Figma like the back of your hand!

You’re comfortable working independently or collaborating within cross-functional teams. Most importantly, you’re driven by a deepcommitment to user-centered design and a desire to create products and services that solve real-world problems.

We Expect

• 6+yearsexperience in Service/UX Design, with the ability to clearly demonstrate competency across UX/UI design, user research, and user testing

• A strong portfolio showcasing end-to-end design work—from research and ideation to final product or service delivery, we want to see your process!

• Advanced proficiencyin Figma, with a strong attention to detail and visual consistency.

• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams.

• Hands-on experience conducting workshops and user research and translating insights into actionable journeys, service blueprints, and user archeotypes.

• Familiarity with design thinking and iterative development methodologies, especially in discovery and early-stage design contexts.

• Data analysis: Ability to interpret data and user metrics to inform design decisions.

• A growth mindset:open to feedback, eager to learn, and passionate about driving impact and innovation.

Bonus Skills

• A foundational understanding of data analytics and how it informs product design.

• Familiarity with AI initiatives and their practical applications in financial services.

• A strong grasp of business analysis and product strategy, with the ability to connect design decisions to broader business goals.

• Familiarity and or experience working with Ant Design System.