Design
Service Designer
Full Time

Hike One
About the role:
As a Service Designer at Hike One you will:
- Leading service design projects, from strategic advice to the concrete design of service journeys and customer-focused solutions.
- Develop customer journeys, service blueprints, and other visual models that make complex services clear and actionable.
- Intensive collaboration with stakeholders to define both organizational goals and user needs, and translate these into supported service concepts.
- Advise clients on the development of service strategies, propositions, and implementation roadmaps, guided by your expertise.
- Coach other designers and contribute to knowledge sharing within the team, for example through methodology development or internal sessions.
- Actively monitor trends and developments in service design to continuously strengthen our approach and impact.
About you
- You have at least three years of relevant work experience in service design or similar and therefore extensive experience in setting up service blueprints and customer journeys.
- You possess excellent communication skills and guide clients through the entire design process. You facilitate decision-making, always prioritizing their interests.
- You know how to deal with many different stakeholders within complex organizations.
- You have experience and interest in the latest methods and frameworks in product development.
- You speak fluent English and can speak and/or understand Dutch (min. B2 level).
Location
Amsterdam, Netherlands
Type
Full Time
Industry
Design
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