Service Designer

The Service Designer will be part of a skilled multidisciplinary team leading on the strategic design, prototyping and build of excellent public services. You’ll collaboratively build cross-government services that are user-centred, equitable, sustainable and accessible, helping to identify and solve population scale problems, focussing on the design of services at scale.

In frog we’re building a new capability to work at the cutting edge of policy design. We need strategic service designers that understand the policy lifecycle and how to: test iterate and improve policy in the same way you would a digital service. If you’re not entirely sure how this works, talk to us! It’s the vanguard of design in government and we want you to be in it. You won’t be afraid to convince and show policy people a new way of working. You’re able to evangelise public policy design at all levels of government.

An Overview Of The Role

As a service designer, you’ll be an expert in:

• Zooming out on the wider context, focus on policy outcomes and zoom in on what people need
• Designing in a user-centred way, understanding user needs and advocating for people in the design process
• Agile ways of working, working in multidisciplinary teams and being able to work to GDS standards are a hygiene factor
• Working towards justice, equity and inclusion in the teams you work with and the services you help deliver
• Working towards environmental sustainability of government and its services
• Leading the design of services and supporting the wider organisational objectives and strategic priorities
• Working with other specialists to design and create organisational, policy and financial structures that support service delivery of good services
• Using reflective and critical thinking; challenging assumptions and asking questions; to support government to do better and deliver better services
• Using evidence from research and data to inform design and management decisions, and use evidence to engage with senior stakeholders
• Analysing failure within services and identify root causes for that failure; find opportunities for reducing complexity and reducing cost
• Designing collaboratively and in the open, engaging stakeholders in the design process in a variety of ways, including workshops, design sprints and other co-design methods
• Visualising and mapping services, sketch and prototype ideas
• Guiding, supporting and mentoring other designers and colleagues
• Educating colleagues in user-centred design and service design when necessary
• Contributing to, and helping maintain and grow the design community, sharing patterns and approaches with others

What We Look For

A good fit for this role will bring many of the skills, experience, and attributes below

• Previous experience working with Public Sector and proven experience with GDS
• Comfort leading sessions with senior clients
• Comfort reflecting on your individual performance and behaviours and, together with feedback from others, you will actively seek to continuously improve
• Passion about helping to create an environment where people can do great work
• To be successfully appointed to this role, it is a requirement to obtain Security Check (SC) clearance  Security Check Clearance 
  To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements. Throughout the recruitment process, you will be asked questions about your security clearance eligibility