Senior Service Designer

You are full of good ideas and have the ambition to innovate and improve healthcare with your in-depth knowledge of Design Thinking . Together with colleagues and healthcare providers, you will design and further develop care pathways for Ksyos. You are an ambassador for all user interests and know what is really needed. Do you want to contribute to keeping healthcare accessible for everyone in the Netherlands?

Then apply immediately for the vacancy of Senior Service Designer at Ksyos! 

Together we keep healthcare accessible for everyone .

You work

As a Senior Service Designer, you help to further develop innovative, digital care pathways. You collect bottlenecks and needs from your stakeholders (GPs, (para)medics, the patient or your colleagues from the business) that you thoroughly investigate. It is possible that a solution only concerns a process adjustment, but usually an adjustment or addition to our digital platform is required.

The software of the Ksyos Platform is developed internally by one of our Development Teams of which you are a part. You explore possible solutions in close collaboration with a UX Designer and a Business Analyst. In doing so, you continuously interact with stakeholders to validate interim results. Because Ksyos works agile/scrum in sprints of 2 weeks, it often happens that you realize a solution in multiple iterations. This gives you the opportunity to apply progressive insights from practice in your design process.

As a Senior Service Designer at Ksyos you are responsible for:

• Needs assessment and evaluation of innovations using qualitative and quantitative methods;
• Researching, designing and developing improvements for existing and new services;
• Co-creation with our healthcare providers and your colleagues from the business;
• Drawing up service blueprints and user journeys;
• Assist with coaching of Junior and Medior Designers;
• Applying and communicating Design Thinking and your design approach both within and outside your team. You do this by sharing recent developments and new inspiration from your field with brainstorms, creative sessions and presentations.