Lead Service Designer

We’re searching for an experienced Service Designer, well-versed in the Scandinavian service landscape – both public and private. In addition, we believe that you:

• Have experience in sales, and ability to convert client challenges into innovation projects
• Have an entrepreneurial mindset with a drive to play a key role in building EGGS in Sweden
• Have a strong local market understanding and network to leverage on
• Are familiar with Swedish public procurement processes
• Have a solid service design methodology foundation
• Have a deep curiosity for developing organisations, people, and co-creative processes
• Have extensive experience in leading complex service innovation projects
• Are comfortable and willing to lead, build and inspire teams
• Are a skilled and organised project manager
• Have a passion for driving development within your design field
• Have 10+ years of relevant working experience
• Fluency in a Swedish and/or another Scandinavian language

What will you be doing?

As a Lead Service Designer in EGGS, you will lead impactful projects through a design-driven innovation approach.You will play an essential role in developing client projects and the EGGS business. Some examples of things you might be doing are:

• Planning, selling, and leading design-driven service innovation projects in collaboration with clients
• Contributing with your competence to grow an EGGS team in Sweden
• Ensuring the quality of all client deliveries
• Collaborating with team members to create holistic and impactful service design deliveries
• Run qualitative insight processes, leading to service strategies
• Implement service strategies through co-creative development of both physical, digital and human touchpoints
• Facilitating processes with colleagues, clients, and users to ensure that the solutions are co-created and firmly anchored
• Being responsible for building and developing client relationships
• Leading projects through all phases – from insights to development, and implementation
• Have project manager responsibilities, such as allocation, budget, and client contact
• Representing EGGS and your design field externally at events, presentations, and forums