Senior Service Designer

The Senior Service Designer will play a key role in defining, developing and launching services which fundamentally change the way that finance works.  This means rethinking what it takes for a business to operate within financial services top to bottom, with the customers needs at the core of their offering.

Responsibilities 

• Work with programme delivery, product managers, researchers, technical and process architects and designers to develop and deliver front-to-back services.
• Set direction, assure the quality of design and delivery across teams and lead multiple or highly complex services.
• Collaborate with product owners and leaders to drive product strategy and the development roadmap.
• Work in a fast-paced, evolving environment and use an iterative method and flexible approach to enable rapid delivery.
• Ensure your project team knows what each other is working on and how this relates to the project objectives and customer needs.
• Make complex and technical information and language simple and accessible for non-technical audiences
• Visualise, articulate and solve complex problems and concepts, and make disciplined decisions based on available information and research evidence
• Contribute to both direct and indirect business development to identify, propose and win opportunities to help develop better financial services propositions
• Highly proficient in creating artefacts such as customer journeys and service blueprints to visualise the front-to-back and end-to-end relationships between people, processes, and physical and digital touch points tied to a specific customer journey

About you:

• Proven experience in designing complex service design systems for multiple touchpoint projects
• Strong communication skills. You can communicate effectively across organisational, technical and data boundaries, understanding the context.
• Confident in running projects, workshops and training (both internally and externally)
• Good client management skills with the ability to build strong trusted relationships.
• Experienced in creating artefacts such as customer journeys and service blueprints to visualise the front-to-back and end-to-end relationships between people, processes, and physical and digital touchpoints tied to a specific customer journey
• Experience with agile working methodologies with the ability to guide teams and apply an agile mindset to all aspects of their work.
• Experience working within a startup environment, agency, studio or in-house