Senior Service Designer

About Scrumconnect Consulting

Scrumconnect Consulting is a multi-award-winning digital consultancy, recognised for delivering

impactful and innovative technology solutions across UK government departments. Our work

has positively influenced the lives of over 40 million UK citizens.

We are passionate about user-centred design, agile delivery and building digital services that

make a real difference. Our teams work at the forefront of innovation, helping organisations

transform and deliver high-quality, scalable solutions that truly matter.

About the role

We are looking for a Senior Service Designer to design end-to-end public services that work for

users and for the organisations that run them. You will look beyond screens to the whole

service, including offline steps, operations and policy.

Key responsibilities

● Map end-to-end services and user journeys, across digital and non-digital channels.

● Create service blueprints showing the front stage and back stage of a service.

● Work with user researchers to understand user needs and pain points.

● Run workshops with policy, operational and technical stakeholders to design better

services.

● Identify opportunities to simplify services and remove unnecessary steps.

● Prototype and test service concepts, and iterate based on evidence.

● Make sure services meet the GDS Service Standard and accessibility needs.

● Support and mentor other designers.

Essential skills and experience

● Significant experience as a service designer on complex services.

● Strong skills in journey mapping, service blueprinting and facilitation.

● Experience working across organisational boundaries and with senior stakeholders.

● Experience working in multidisciplinary agile teams.

● Ability to base design decisions on research and evidence.

● Clear communication of complex ideas, both visually and in writing.

Desirable

● UK government or public sector experience.

● Experience taking services through GDS service assessments.

● Experience designing services that involve policy or regulatory change.