Senior Service Designer

Job description
Senior Service Designers in our team are experienced practitioners who design, improve and transform complex end-to-end services. They help teams understand problems, identify opportunities, and design services that meet user needs and organisational outcomes. Senior Service Designers also help embed good service design practice across teams.

As a Senior Service Designer, you’ll:

Work with minimal support and provide design leadership to your team
Lead the design of accessible, inclusive and easy to use end-to-end services that meet user needs and desired outcomes
Help teams understand problems, opportunities and desired outcomes, using service design to inform decision-making
Use research, data and service performance insights to develop, test and iterate service improvements
Identify risks, constraints and dependencies, helping teams make informed trade-offs and decisions
Facilitate workshops and co-design activities with multidisciplinary teams and senior stakeholders
Communicate complex design challenges, ideas and decisions clearly to a range of audiences
Contribute to service design standards, ways of working and capability development across the organisation
Person specification
We will use the essential criteria below to assess you during the recruitment process. Make sure your CV and cover letter demonstrate how you meet these criteria.

As a Senior Service Designer, you’ll have experience:

Leading the design of complex end-to-end services that meet user needs and desired outcomes
Applying service design methods to understand complex problems and identify opportunities for improvement
Working with others to deliver meaningful improvements in accessibility, inclusion and usability
Using research, data and evidence to develop, test and iterate design ideas
Influencing and shaping change across complex services involving multiple organisations, stakeholders or delivery partners
Planning and running design sessions with your team and senior stakeholders
Communicating complex design problems, ideas, decisions and trade-offs clearly to others