Service Designer

Salary: £32,000 to £45,000 depending on experience

Daysix is looking for a thoughtful service designer or collaborator lead to join our healthcare-focused platform team. This role serves as our Collaborator Owner – the primary connection, champion, and standard-bearer for NHS partners and clinical services adopting our Supported Self-Management platform.

We are known for digging deep into problems, collaborating closely with partners, and building software that makes a visible difference. Our platform is developed in collaboration with the Scottish Government and NHS Scotland to help citizens manage their health and reduce pressure on frontline services.

This role is ideal for someone who looks beyond the screen and thrives on untangling complex real-world workflows. Working primarily in tools like Miro rather than UI software, you will bridge the gap between clinical reality and our digital platform, helping health services transform how they deliver care.

You can read more about who we are on our website https://daysix.co/health

Key responsibilities

• Pathway definition: Capture a deep understanding of a collaborator’s current clinical pathway and shape what the future state looks like on the platform before handover to build. Help services transition to digital supported self-management to achieve maximum impact for both patients and clinical teams.
• Collaborator advocacy: Act as the internal champion for the collaborator’s needs, ensuring their requirements are clearly understood, prioritised, and delivered well.
• Objective alignment: Hold the ultimate goals of each specific pathway and ensure they are consistently reflected across build, testing, and rollout. Ensure clear plans are in place to evaluate impact against key health outcomes.
• Delivery and coordination: Lead core coordination workshops and day-to-day alignment sessions, ensuring clinical teams, operational leads, and platform builders are in constant, constructive dialogue.
• Usability testing and HCD: Run usability testing sessions and synthesise outputs into features that continuously improve the platform. Apply Human-centred design (HCD) and empathy-driven practices to deeply understand users and stakeholders associated with collaborators.

What you are not responsible for

• Commercials and contracts: Financial negotiations, scopes, and contracts are handled by the leadership team so you can focus entirely on service design and collaborator relationships.
• Product roadmap and core tech milestones: Product direction and technical roadmaps are held by our platform leadership. You will be supported with clear timelines to share with collaborators.
• Heavy project tracking: You are not a traditional project manager. We provide lightweight tooling and operational support to minimise reporting overheads.
• First-line technical support: Dedicated technical support functions handle ongoing user troubleshooting and bugs.

Who we are looking for

• Strong collaborator: Builds high-trust relationships with clinical and operational teams, generating shared momentum and helping partners envision what is possible on the platform.
• Constructively challenging: Confident in gently guiding clinical partners when proposed offline habits clash with digital best practice, steering conversations towards better outcomes for patients.
• Decisive problem solver: Comfortable making pragmatic calls to keep momentum going without getting stuck in analysis paralysis.
• Systems and mapping mindset: Skilled at taking complex, messy clinical discussions and structuring them into clear journey maps, service blueprints, and logic flows in Miro.
• Impact-driven: Cares deeply about real-world health outcomes and brings genuine enthusiasm to work that improves everyday public services.

Must-have skills

• Process visualisation: Ability to turn verbal, complex service descriptions into clear flowcharts, user journeys, and blueprints using Miro.
• Facilitation and communication: Experienced in leading workshops with diverse, non-technical stakeholders (such as clinicians, service managers, and patient groups) and asking the right questions to uncover real constraints.
• Information architecture: Skilled at structuring complex clinical information and user journeys logically.
• Collaborative leadership: Proven ability to build consensus, manage partner expectations, and guide multidisciplinary groups towards delivery.

Desirable skills

• Experience working within or alongside NHS Scotland, healthcare providers, or public sector digital services.
• Background in service design, digital transformation, or health tech implementation.
• Understanding of supported self-management models and behaviour change principles.