Service Designer

Join Companies House at a defining time with our ambitious mission to protect business and people from harm and support economic growth. Companies House is the trusted guardian of the world’s largest and most transparent register of corporate entities. The Service Designer work will have a measurable impact on the UK economy ensuring that all our customers can use and engage our services through creating simple designs. Advocating for the needs of our users, our Service Designers are creative problem solvers always exploring new opportunities for users everywhere engage with our digital and non-digital services .

Digital Strategy

As our digital ambition is to move towards a service led organisation, we are currently in the process of mapping out the end-to-end user experience to move towards a simple and intuitive design that meets the needs of all our users and delivers the objectives of the Economic Crime Act.

As a Service Designer, you will:

• act as an advocate of user needs and service design, and influence the delivery of services to ensure that these user needs are met
• work with a multi-disciplinary team, including service managers, product managers, content designers, interaction designers, user researchers, performance analysts, and technical, policy and operational colleagues
• have responsibility for service design across complex services, ensuring services solve the whole problem for users and meet both user needs and policy intent
• lead on the development of design concepts for services, making best use of common component design patterns from across government, and iterating based on research, analytics and user feedback
• provide expertise to the team on accessibility requirements and inclusive design
• help identify high level needs and epics to influence the product roadmap and how the backlog is prioritised
• map the experience of users and highlight areas where it can be improved
• explore ways of simplifying complex end-to-end processes for digital and non-digital journeys

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Reward Packages

✅Generous Civil Service package 28.9% pension contribution

✅30 annual leave plus bank holiday & privilege days

✅Buy or sell annual leave options

✅Family friend policies and culture to support all our colleagues

✅Wellbeing first as Investors of People platinum accreditation, occupational health and Employee wellbeing services

Application

Head over to the Civil Service jobs page where you will need to submit a full application to be considered for the role.

To understand the application and selection process read the advert in full, it will contain a step-by-step guide to the overall selection process. Download and save the advert for a handy reference when you are writing your application.

For further details you can contact our Recruitment team at recruitmentch@companieshouse.gov.uk