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ARCHIVEDFinanceFull Time

Senior Service Designer

Raiffeisen Switzerland

Raiffeisen Switzerland

Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.CHF117k
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From the 2026 Salary(+) Report

CHF117k

median base salary

CHF88kCHF129k
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Based on 16 respondents

senior roles in Switzerland

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Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.Senior
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  • LocationSwitzerland flagSt. Gallen, SG
  • Work arrangementOn-site
  • SenioritySenior
  • Experience6+ years
  • TypeFull Time
  • SalaryUnspecified
  • IndustryFinance
  • Posted269 weeks ago
  • ExpiresNovember 12, 2021
Skills
service designuser researchusability testingqualitative researchquantitative researchservice blueprintjourney mappingworkshop facilitationcustomer experienceagile
Cross-Functional Partners
stakeholders
What awaits you?
  • You define and sharpen problems so that we generate real added value for our customers with precise solutions.
  • In the project team, you promote the optimal balance between the needs of our customers, business interests and the technical framework.
  • You optimize processes and create seamless, outstanding experiences across all channels.
  • You choose the appropriate research method to identify and prioritize customer needs along the customer journey and to derive requirements from them.
  • You will bring diverse stakeholders together in workshops and bring products and solutions to life together with them. You act as the voice of our customers.
  • Your concepts impress with their simplicity and clarity with a focus on the essentials.
  • In usability tests and eye tracking studies, you check the quality of the individual solutions with users and derive the right next steps.
What do you bring with you?
  • You love to work in an agile and interdisciplinary manner – your positive personality and your solution-oriented way of working will inspire your project team and all stakeholders to go the extra mile for our customers.
  • You have many years of experience in user-centered conception and service design, ideally in the digitization of complex processes in a regulated environment.
  • You use your excellent knowledge of qualitative and quantitative user research as well as usability testing profitably.
  • You are a professional when it comes to service blueprinting and customer journey mapping.
  • You communicate skillfully and convincingly at different management levels and moderate workshops and specialist meetings with passion and confidence.

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