<strong>Customer Experience & Service Design Consultant</strong>

At Deloitte Digital we combine deep industry focus with strong capabilities and proven methodologies to discover, envision, design, deliver and run leading digital solutions. Join us as we take our fast-growing team to the next level – sitting at the intersection of Deloitte’s business consultancy and digital creative agency, backed by a strong global network and with access to experts in different fields and industries.

What is the role about?

As a Customer Experience and Service Design Consultant, you will help clients on their most pressing challenges and opportunities surrounding digital transformation, customers, innovation, and technology strategies:

• Apply Design Thinking and other user-centric methodologies to identify problems and ideate solutions for our clients
• Shape the definition and development of digital products in an agile manner
• Support our clients in conceptualizing innovative end-to-end customer experiences across multiple channels – always with a focus on finding the sweet spot between users, business, and technology
• Be an intrapreneur and further shape your personal and professional skill set by engaging in internal initiatives you’re passionate about and where you can make a lasting impact

What should you bring to the table?

• A university Master’s degree in business/economics, digital/design management, or STEM subjects.
• Your English and German is spotless, French is a strong advantage
• 1-3 years prior work experience in business, technology, or design related fields
• You’re a team player and able to collaborate closely with multidisciplinary teams such as designers, developers, business analysts, etc. You have Ninja skills: you’re agile, flexible, curious, and awesome
• You’re a natural presenter and strong communicator, outspoken and confident. You are excited by the value that digital can unlock for users and businesses