Service Designer

Service design at Humblebee is about creating profitable services that users love. You will design seamless service experiences by considering people, infrastructure, communication and products. We’re looking for a do-er that excels equally in strategic discussion and hands-dirty prototyping to run experiments & test hypotheses.

You’ll work closely with customer stakeholders to get buy-in, coordinate activities and generally get things done. Obviously you’re a star-facilitator, don’t think we need to mention that?

We’re seeking someone with at least 5 years of experience in service design, particularly in creating digital services, to join our team.

Responsibilities and duties:

• Identify service opportunities through research and workshops.
• Make research findings tangible for stakeholders and product team.
• Prototype service concepts and run experiments.
• Create service concepts through ideation, prototyping and validation.
• Identify service feasibility and how to implement it in the organisation.
• Communicate results and strategy to stakeholders in a way they can understand it.
• Support the client’s organisation during the service implementation.

In addition, we expect you to:

• Have experience creating digital services.
• Co-ordinate projects.
• Contribute to efficient skills transfer.
• Contribute to a great working environment.
• To always represent Humblebee in the best possible way to contacts, customers, industry gatherings, trade events, external partners and suppliers.
• Keep updated, deepen your existing skills and widen your range by finding avenues of development you find interesting.
• Suggest and raise any larger project proposals for discussion.