Lead Service Designer

Must-Have SkillsQualifications

Bachelor’s / Master’s Degree in Service Design, Strategic Design, or Innovation Design Management
Minimum 8 years proven track record as a Service Designer / Design Strategist
Experience in a complex Enterprise Software domain
Core Skills
Service Design / Design Strategy
Qualitative & Quantitative User Research
Customer & User Research – formative and evaluative
User Journey & User Flow Mapping – Status-Quo and Future State
Service Blueprinting
Service Architecture
Ecosystem / Capability Mapping
Heuristic Evaluation
Opportunity Mapping
Use Cases, Scenarios & Product Features
People, Process & Technology mapping
Experience Prototyping
UX Design
Figma – hands-on fluency
Visual Communication & Storytelling
Cross-functional Workshop / Co-creation Facilitation
Systems Thinking
Stakeholder Management & Influencing
Ability to navigate ambiguity and own projects end-to-end
Tools
Miro

Requirements added by the job poster

• 6+ years of work experience with Qualitative & Quantitative Research Methodologies

• 7+ years of work experience with User Research

• 2+ years of work experience with Heuristic Evaluation