Service Designer

Roles & Responsibilities

• Experience 2-4 years (GB03), 5 years (GB04)

• Product design and UX research background with understanding of software development, retail services, and branding

• Must have developed ecosystem maps or service blueprints in different products

• Must have knowledge related to system architecture (either built or designed)

• Education can be bachelor of technology or design; certifications from renowned institutes on Service Design (SDN or NNg UX research certificate). UK institutes offer Masters in Service Design, as well as certificate programs from IITs.

• Good to have is research/awards in service design or service innovation, work as a service designer with early-stage startup

Requirements

Ideal Candidate

• Strong Service Design /Customer (user) Experience Design profile
• Mandatory (Experience1) – Must have 2+ YOE in Service Design (Customer Experience Design) across Products/Services with strong experience of end-to-end service thinking (beyond just UI/UX)
• Mandatory (Experience 2) – Must have hands-on experience in creating service blueprints, ecosystem maps, and customer journey maps across multiple products or services
• Mandatory (Experience 3) – Strong understanding of software development lifecycle, retail/service ecosystems, with branding and experience consistency principles
• Mandatory (Experience 4) – Must have working knowledge of system architecture (designed or collaborated closely with engineering teams)
• Mandatory (Portfolio) – Strong portfolio showcasing service design projects, including problem framing, research insights, blueprinting, and implementation impact
• Mandatory (Education) – Bachelor’s degree in Design, Technology, or related field (B.Des / B.Tech or equivalent) with Service Design, Interaction Design, Product Design, Strategic Design, Design Management
• Mandatory (Age) – Candidate’s Age should be below 28 Years.
• Highly Preferred (Pedigree) – Candidates from NID College are highly preferred
• Preferred (Certifications) – Relevant certifications in design thinking or service blueprinting, Service Design / UX Research from reputed institutes (e.g., SDN, NNg, IIT programs, or equivalent)
• Preferred (Experience 1) – Experience working as a Service Designer in early-stage startups or involvement in service innovation initiatives / awards / research
• Preferred (Experience 2) – Exposure to service design / service management programs from top institutes (IIMs or equivalent

Experience: 2–7 years · Work from office · 5 days a week + alternate Saturdays · Notice period up to 30 days

Benefits

Our people define our passion and our audacious, incredibly rewarding achievements. Bajaj Finance Limited is one of India’s most diversified Non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.