Service Designer

About the role

Following the acquisition by Uber, we have ultra bold ambitions and growth plans for 2023 and beyond. We’re looking for a Service Designer who will design for scalability, simplify processes and improve service efficiency across customer journeys. The role will help facilitate seamless integration of Carshare products and services with the Uber ecosystem. This is an exciting opportunity for someone looking to support a fast scaling business and playing an integral role in the Uber Carshare Design Team.

What you’ll do:

• Deliver end-to-end service experiences across digital and physical environments, optimised to meet the goals of the business and the needs of our users and internal teams.
• Produce and maintain high quality service design artefacts such as customer journey maps and service blueprints.
• Drive continuous improvement of the customer experience and operational efficiency through product, system and process design interventions.
• Help the organisation develop a deeper understanding of customer needs, service standards and industry trends.
• Drive stakeholder engagement through both remote and in-person collaboration with the UX, Product and Operations teams to embed service design methods in the design and delivery process.

What you’ll need:

• 3+ years in the design industry with at least 2+ years in service design.
• Hands-on experience applying human centred design approaches to solve complex consumer and enterprise problems.
• Experience designing for both digital and physical environments.
• To be analytical by nature with high data fluency and experience making unbiased decisions through qualitative and quantitative research.
• Previous experience producing service blueprints.
• To thrive in a fast paced delivery focused environment and be adaptive to change.
• The capability to collaborate with stakeholders across the business at all levels.
• Experience in process design and design consulting – preferred but not essential.