Service Designer

Requirements

• Should be able to design the end-to-end journey of services across transactions, products, content and business processes.
  
• Should be able to collaborate with user researchers and stakeholders to form the bigger strategic picture.
• Should be able to identify and prototype concepts to transform the service based on user needs.
  
• Should be able to work in an agile manner to deliver design and research activities.
  
• Should work to the service design and delivery process and digital service standard.
  
• Must develop effective and inclusive user experiences.

• Must have extensive experience in service design for large scale transformations.
  
• Must have demonstrable experience in solving complex problems based on evidence, analysis and investigation.
  
• Should have strong track record working in agile and multi-disciplinary teams.
  
• Should have human centered design approach to service delivery.
  
• Should have the ability to communicate effectively with technical and non-technical audiences.
  
• Must be influencing and guiding decisions with senior stakeholders.
  
• Should have excellent knowledge and experience in creating quality visual materials, like journey maps, user scenarios and concepts.
  
• Should have exceptional ability in prototyping concepts to test hypotheses.
  
• Should have strong understanding of the social and digital context for transformation.
  
• Must be a collaborative team player.
  
• Must be an excellent communicator in both written and verbal form.
  
• Should have very good communication skills.