Service Design Coordinator

The Service Design Coordinator will support the team to develop conceptual models and help design improved customer journeys, ensuring that services are aligned with our award-winning Customer Excellence Principles, as well as assisting with the development and delivery of strategic projects.The role will collaborate widely across the organisation and with key stakeholders to influence change that improves customer outcomes.

For more information about the position, view the role description.

About you

The ideal candidate will possess the following skills and attributes:

• Motivated service designer with demonstrated experience working with human-centred design (HCD) to bring together human, digital and physical interactions to create a unique experience for customers.
• Passionate about supporting the customer journey design and service improvement initiatives.
• Collaborative working style to building good rapport with a wide range of internal and external stakeholders, and community at all levels.
• Outcomes-driven and able to support and deliver continuous improvement.
• Good communication skills to help others understand the customer perspective, challenges and opportunities.
• Enjoy working both collaboratively and independently, managing competing priorities whilst remaining focussed on achieving our goals.

Sound like you? Apply now!

Essential requirements

• Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry such as services sector, professional and or community focussed areas across a diverse range of customer groups.