ARCHIVEDAgency / ConsultancyFull TimeRemote
Senior Service Designer
The Customer Experience Company Company (CEC)
Salary X-Ray?Indicative range based on survey data, not a guarantee for this role.A$143kExpand ▾
From the 2026 Salary(+) Report
A$143k
median base salary
A$127kA$160k
LowHigh
Based on 62 respondents
senior roles in Australia
Job X-Ray?This information was automatically extracted from the job description. If you notice inaccuracies, please report them below.SeniorExpand ▾
- Location
Sydney, NSW - Work arrangementRemote
- SenioritySenior
- Experience6+ years
- TypeFull Time
- SalaryUnspecified
- IndustryAgency / Consultancy
- Posted283 weeks ago
- ExpiresAugust 6, 2021
Skills
ux designqualitative researchquantitative researchdata analysisservice designcustomer experiencestakeholder managementworkshop facilitation
Once you’re on our team, you will
- Lead projects across a range of service lines (or be motivated to upskill across service lines), including customer strategy, digital design, cultural change and delivery.
- Lead qualitative and quantitative research, and analysis of data to uncover insights and opportunities.
- Create fit-for-purpose Service Design outputs and use them to facilitate understanding and change within organisations.
- Craft and confidently present recommendations and deliverables to senior stakeholders and engage them in your outputs.
- Guide clients to design and/or deliver on concepts and recommendations that maximise customer benefit and organisational return on investment.
- Contribute to client relationship-building activities, innovation and growth of CEC.
What kind of expertise we’re looking for
- An advanced understanding of CX, its value and how Service Design is used to achieve change.
- An area of individual interest, e.g. research, technology, start-up methodology etc.
- Have skills in structured problem solving and impactful communication.
- Have experience navigating and delivering complex internal and client outcomes.
- Have led project teams and coached team members to become better communicators, problem solvers and team players.
- Have facilitated exploratory conversations and working sessions with clients as part of sales, project work and general relationship building activity.
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