Senior Service Designer

About the Role

As a Senior Service Designer, you will:

• Lead and manage the design of complex, cross-functional digital service experiences.
• Shape and scale human-centred practices across teams, embedding design thinking into business strategy.
• Drive transformation by applying systems thinking, connecting digital, physical, and operational touchpoints.
• Influence stakeholder decisions, ensuring alignment with RAA’s strategic goals through insight-driven design recommendations.
• Mentor and uplift service design practitioners, embedding best practices across enterprise-wide programs.
• Work collaboratively with teams across RAA, tackling varied and challenging programs of work

Why You’ll Love This Role

This is your chance to create meaningful impact—your work will shape the way our members and employees engage with RAA’s digital services and experiences. With autonomy and influence, you’ll work alongside senior leaders, guiding  decisions through  evidence-backed insights.

What We’re Looking For

• 5+ years’ experience in service design or experience strategy, with a track record of leading design for major programs.
• Proven ability to map complex service ecosystems and influence stakeholders through evidence-based recommendations.
• Strong leadership skills, guiding teams and fostering service design maturity across an organisation.
• Expertise in design thinking, Agile methodologies, and integrating service design into enterprise environments.