Service Designer

Job Summary

Do you dream of helping turn a forward thinking, growth-oriented company into a human-centered, customer-first company, while being rewarded for your efforts and having your skills stretched? The sky is the limit as to how far you can go, so long as you work hard, think critically, execute capably, and pay attention to the details that matter. If you want to enable customer experience operations with your Service Design skills in a forward thinking and fast-moving company, NuAxis wants to hear from you!

A government-wide effort is underway to redesign their digital channels to deliver a simple and seamless customer experience on par with leading consumer experiences. We are helping federal agencies improve the design of their digital experiences and services so that they focus more on the public’s needs and priorities, and we need someone with exceptional Service Design skills to help us accomplish this mission.

This will be a full-time position. If using your Service Design skills to enable a superior customer experience across the government on the rise sounds like your dream job, get in touch!

Overall Job Duties

To start out, this role will mostly be working on a high-profile, public-facing project. The Service Designer will be a key member of a team consisting of a Customer Experience Lead, Lead UX Designer and Design Strategist, supporting a Federal agency, as well as other clients. The candidate will work with a web development team as well, using an Agile approach. The candidate will be responsible for designing end-to-end service experiences across all customer touchpoints. The candidate will also collaborate with cross-functional teams, including product managers, user experience designers, engineers, and business stakeholders, to create seamless and customer-centric service solutions. The work will focus on understanding user needs, identifying pain points, and crafting user-centered service experiences that align with our customer’s strategic goals.

Day-to-Day Responsibilities

Requirements