Customer Experience Service Designer

The role

Recognising that customer experience and community satisfaction reflect Council performance, this role seeks to lead service improvement initiatives across multiple Council functions, embedding our customers at the very centre of service design and delivery.

Reporting to the Manager, Customer Experience and Corporate Performance, this role is responsible for leading Council’s operational Customer Service functions to ensure the delivery of effective, efficient and customer centric services across all contact channels.

This is a great opportunity to work within a dynamic department, shaping the future of customer experience at Kingston. This role will allow you to utilise your wide variety of skills across disciplines including people leadership, change management, stakeholder engagement and data analysis. This role plays a pivotal role in utilising the principles of human centred design and customer experience methodology to deliver effective outcomes for the organisation and in turn, the Kingston Community.

About you

You will have:

• Tertiary qualification in business, communications, service design or related discipline
• Demonstrated experience in identifying and providing system/technical solutions to streamline and improve business efficiencies.
• Proven experience in leading change and ensuring the achievement of measurable improvements in customer experience.