Service Designer

Role Summary:

Create and improve service delivery across multiple touchpoints, ensuring seamless and meaningful experiences for people. You will work collaboratively with cross-functional teams to understand needs, ideate solutions, and design service maps that integrate digital and physical elements. Your role should apply design thinking methodologies and approaches focused on improving the service ecosystem as a whole.

Key Responsibilities:

1. User research: Conduct detailed research using specialized tools to gain insights into people’s behaviors, needs, and pain points throughout the service journey.

2. Service Map Design: Develop service maps that describe the end-to-end experience, including touchpoints, processes, and interactions.

3. Collaboration: Work closely with stakeholders, including designers, developers, product managers, and product owners, to align service design strategies with business objectives.

4. Iterative design: Continually iterate on service designs based on user feedback, usability testing, and performance metrics.

5. Collaborative creation: Facilitate workshops and design sprints to foster collaboration and ensure alignment across multidisciplinary teams.

• 6. Documentation: Service design structure, rationale and knowledge to facilitate knowledge sharing and maintain design consistency.