Service Designer

The Service Designer will be responsible for planning and leading the delivery of service design activity across different NHS 24 services and priorities. Being one of the first members of a new discipline for the organisation, the post holder must be able to engage with senior internal and external stakeholders, balancing project-level design practice with influencing and advocacy, growing the understanding of and appetite for good design within the organisation and the wider environment.The post holder will be expected to build upon existing user-centred design work and establish service design practices and capabilities in new and existing teams.The role will line manage and be responsible for other User Centred Design staff within the directorate, providing service design expertise across the organisation, to new service developments and to support service improvements.