Service Designer (12 month)

Archived
Contract

The Task :

Templeton & Partners is looking for a Senior or Principal Service Designer with the ability to tackle the problem space in terms of people, industry and scenario.

This is a 12 months project based in Rotterdam.

A service design position is not the same as a UX role. It involves a more holistic outlook on problem solving, extensive thinking of the backstage workings (in how a company works and delivers on customer experience) as

well as organisational and behavioural considerations.

Candidates should be able to plan, manage and execute a course of work, be highly independent, confident in their abilities and flexible enough to adapt to a fluid project landscape.

Responsibilities & deliverables may include :

  • To investigate and identify distinct scenarios and opportunities to compile key use cases
  • Be able to carry out appropriate research (direct and ethnographic) as required
  • Understand people involved in the subject area; compile stakeholder maps / service ecosystems and personas / archetypes
  • Exploration into current processes; As-Is Service / Experience Mapping
  • Design and run collaborative and co-design workshops with internal teams to define opportunities and idea generation
  • May also be required to run lean innovation workshops (with support)
  • Facilitate challenger workshops to refine concepts and propositions
  • Create ideal experience journeys for key stakeholders and key use-cases; User journeys, user flows, measurement framework
  • Detailing holistic service functionality – Service Blueprints, Service backlogs

General abilities :

  • Communicate work visually / diagrammatically as well as through the written word (Adobe Creative Suite experience expected)
  • Consider the wider business case
  • Appreciate the impact of incremental and disruptive ideas / innovation on ways of
  • working and the greater business
  • Experience of, or openness to, working in Agile ways
  • Have an understanding of the impact of service solutions on technology build
Location
Rotterdam, Netherlands
Type
Contract
Industry
Apply for Job
Sorry! This job has expired.

More jobs at

We haven't found any other jobs at .

More jobs in The Netherlands

Senior Service Designer

Rabobank

job location
Utrecht, Netherlands
industry
Finance

Service Designer

Nederlandse Spoorwegen

job location
Utrecht, Netherlands
industry
Transport and mobility

Senior Service Designer

SECRID

job location
The Hague, Netherlands
industry
Design

Proud Partners

Harmonic Design logoService Design Show logoTheyDo

We can help you attract the best service design talent and grow your brand. Partner with us.

Don’t miss important updates.

Join our email list to stay updated on new jobs, resources, events, and more to help you with your career

We’ll use your email to send you updates about the report and other helpful service design topics. We hate spam just as much as you do, so we’ll never share your email. Unsubscribe anytime.
Back to Top
chevron-down