Lead Service Designer

Berlin / Our client is one of the world´s leading business consulting firms with offices all around the globe. Continuing driving the innovation in the industry, they are establishing a Service Design Lab (a team of industry experts specializing in research, UX/UI- and product design, development and design thinking) in Berlin/Germany to redefine their own service offerings and to help their clients stay on the edge of digital innovation.

We are looking for a Lead Service Designer with the level of experience and credibility to drive a project from legacy to vision in a global environment – highly skilled in Service Design, MVP and Service Blueprint development. In this role you will be reporting directly to the Global Innovation Director.

Your tasks:

• Developing service blueprints, new value propositions and a strategic vision for multiple services
• Strategic design direction and building internal design capabilities
• Turning evidence-based research into high fidelity prototypes and meaningful products and services
• Building the Berlin Service Design lab team and evangelizing service design within the business
• Owning the service strategy and driving digital acceleration

Your profile:

• You are an entrepreneurial mindset and are a self-starter
• You are ambitious, performance-driven and open to new ideas. Collaboration and team play are the key to success
• You have worked independently in a fast-paced environment within complex ecosystems
• You are resilient and stress-resistant with a hands-on attitude
• 5 – 10 years of experience

Please get in touch: janp@cogsagency.com