Real estate

Service Designer

Archived
Full Time

Scentre Group (Owner and Operator of Westfield in Aus and NZ)

As the Service Designer you will make sense of the interconnected digital, physical, employee and partner experience. You will work with a diverse range of people across the business, and research with customers, to map the current state of customer experience and propose a better future.

  • Uses high-level service blueprints to inform the creation of both customer journey, omni channel maps and micro-journey maps focusing on digital touchpoint experience.
  • Designing holistic products and end-to-end experiences
  • Communicating the future vision for a product and designing releases that iterate towards it.
  • Reviews other designers work
  • Plans and completes customer research
  • Estimates time taken to complete work

What will set you apart from the rest?

  • Service and Omni-Channel journey mapping
  • The ability to simplify complexity
  • High level of Stakeholder Management
  • Workshop Facilitation experience
  • Coaching of other Designers

What sets us apart from the rest?

  • Diverse career paths across our vertically integrated business
  • Ability to innovate in a company that not only encourages it but will facilitate it
  • We’re committed to creating a workplace culture in which women and men are equally represented, valued and rewarded
  • Competitive benefits including 18 weeks parental leave (no waiting period), volunteer days to work with our charity partners, health and wellbeing discounts, and ability to purchase extra annual leave
Location
Sydney, NSW
Type
Full Time
Industry
Real estate
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